Terms of Service

These TERMS and CONDITIONS govern the relationship between the site sleepme.eu (hereinafter referred to as the SITE or sleepme.eu) on the one hand, and the Users of Internet pages and services located on the domain https://sleepme.eu (hereinafter referred to as Users), on the other hand.

https://sleepme.eu is owned by the company TED BED EAD, registered under the Commercial Law of the Republic of Bulgaria with EIK 200908653, with headquarters and management address: Plovdiv, 222A 6th Septemvri Blvd.
Please read the published General Terms and Conditions in full before using the information and commercial services offered by the sleepme.eu website (for short the Services). By viewing sleepme.eu, each User automatically undertakes to comply with the conditions described below.
This document contains information about the activities of sleepme.eu and the general conditions for using the services provided by the SITE, regulating the relationship between us and each of our users.
Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of a contract between the User and sleepme.eu.
By accepting the General Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and the SITE. Such data are: names, telephone, address and email.
The user is responsible for regularly reviewing the General Terms and Conditions. Sleepme.eu reserves the right to change, update or adapt the General Terms and Conditions at any time without prior notice. The changes come into effect immediately after they are published on the SITE and the User agrees to be bound by them. The use of the site after the publication of any changes constitutes the User’s agreement with the General Terms and Conditions.

The services provided by sleepme.eu to Users constitute information society services within the meaning of the Electronic Commerce Act. Art. 2. On the sleepme.eu site, Users have the opportunity to conclude a contract for the purchase and sale and delivery of the goods offered by the SITE.
On the page (link) to each item listed on the Site, information is provided regarding the price, the main characteristics of the product and additional information aimed at helping Users make an informed choice when purchasing the product.
sleepme.eu reserves the right to publish names, models and other product information in English.
All prices indicated on the Bulgarian version of the site are in Bulgarian leva and include VAT. sleepme.eu has the right at any time and without warning to make changes to the published products, services, prices and other characteristics of the goods, and Users are considered informed of said changes from the date of their publication. If, by coincidence, the information on some products turns out to be out of date, in the case of an order placed on the Site, before delivery, Users will be notified of the out-of-date information on the Site related to the ordered products. sleepme.eu is not responsible if, due to a technical, technological problem, or lack of the necessary materials, it fails to fulfill the order placed on the Site.

sleepme.eu grants the right to the Users to use all the services indicated on the Site only for personal non-profit purposes and provided that the copyrights of sleepme.eu or third parties related directly or indirectly to the materials of the Site are not violated. It is expressly prohibited that the materials published on this Site be copied, publicly distributed or given away for any purpose by the Users. The use of the materials published on this Internet Site on other sites is prohibited and violators are subject to sanctions according to the provisions specified in the Law on the Protection of Copyright and Related Rights. sleepme.eu reserves the right to assign the rights to publish materials and other information published on the Site to third parties, subject to an additional written contract governing the legal relationship between sleepme.eu and the person publishing the information. When purchasing a product representing subject to copyright and/or patent rights sleepme.eu does not grant any additional rights for use and distribution, except for the expressly mentioned rights and/or licenses from the manufacturer/distributor of the goods. All goods and services provided by sleepme.eu, which enjoy protection under the Law on the Protection of Copyright and Related Rights, are provided to Users in their original form, packaging and medium, without any influence on the part of sleepme .eu, and according to the licenses and distribution rights granted by the manufacturers and/or their distributors for the Republic of Bulgaria.

Users use the interface of the sleepme.eu website to enter into contracts for the purchase and sale of the products offered by sleepme.eu. In case of lack of availability of a given product, the SITE reserves the right to refuse the order or negotiate an individual delivery time. After selecting one or more goods offered on the sleepme.eu website, the User must add the same to his list of goods for purchase. It is necessary for the User to provide data for making the delivery and choose a method and moment of payment of the price, then confirm the order through the site interface. When placing an order, the User receives confirmation by email that his order has been accepted.

The SITE has the right to refuse to conclude a contract with an incorrect User. The SITE has the right to treat a User as incorrect in cases where:
there is non-compliance by the User with the General Terms and Conditions;
an incorrect, arrogant or rude attitude towards the representatives of the SITE has been established;
systematic abuses by the User against the SITE have been detected.

sleepme.eu has the right to change the prices indicated on the Site at its discretion, at any time and without being obliged to notify the Users in advance. The User is obliged to pay the price that was indicated on the Site at the time of placing the order, regardless of whether it is lower or higher than the updated price. In case of technical errors in the information published on the Site, as a result of which the order cannot be fulfilled, sleepme.eu has the right to refuse the fulfillment of the order and does not owe any other compensation to the User, except for the refund of the sums paid and/or deposited by the user for the canceled order, if any.

The deadline for the delivery of the ordered goods to your home is within 7 working days after receiving confirmation of the order, and the deadline can be extended on public holidays and/or weekends by the deadline of non-working days. In all cases, a delay in the specified delivery times is possible, for which the Users will be notified in a timely manner by our associate. The delivery of the ordered goods is carried out in the way chosen by the User and according to the specified terms. Sleepme.eu reserves the right to extend the specified terms, and the Users are informed in advance about this by an employee of the SITE. Delivery of products ordered from sleepme.eu is free within the Republic of Bulgaria. Delivery is made to the customer’s address. Uploading the ordered goods to the personal front door (in multi-family buildings).
Sleepme.eu may request additional confirmation, including by phone, fax, e-mail, of the order placed. In the event that the User refuses to provide the information requested by sleepme.eu, the refusal to provide it automatically leads to the cancellation of the order with or without additional notification to the User. The delivery price varies between BGN 7 including VAT (for a stroller worth less than BGN 50) and BGN 0 (for a stroller worth more than BGN 50). Sleepme.eu is not responsible for delay in the event that the delay is due to fault of the courier making the delivery and/or due to circumstances beyond sleepme.eu’s control. Upon delivery, the goods should be carefully inspected by the User and/or a person authorized by him. When external visible defects are found – during the examination of possible damages, impacts and other damages found during delivery, the User should sign a damage report in the presence of the courier immediately and notify the SITE employee. Upon acceptance of the shipment by the User without comments, any and all claims for visible defects are unfounded and as such should not be satisfied. In the event that a damage report is not prepared and signed in the presence of the courier upon receipt of the shipment and/or an employee of the SITE is not immediately notified, the User loses the right to bring the detected external visible defects in accordance with the sales contract.
In cases where sleepme.eu has specified a specific delivery date and time in writing, the statement is binding. If an incorrect or incorrect address, contact person and/or phone number are specified when submitting the request, the SITE is not responsible for incorrect execution of the order as a result of incorrect information submitted by the User. When handing over the goods, the User or a third party indicated by him must sign the accompanying documents. A third party is considered any person who is not the holder of the application, but accepts the goods upon delivery to the delivery address specified by the User. In the event that the User is not found within the deadline for delivery to the address specified by him and/or access to the delivery address is not provided, sleepme.eu is released from its obligation to deliver the requested goods and the User loses his rights under the him an order for the delivery of goods. When the delivered goods clearly do not correspond to those requested for purchase by the User, and this can be established during a simple inspection of the delivered goods, the User has the right to request that the delivered goods be replaced with goods corresponding to the goods purchased by him, within a period from 24 hours from the notification of such a request to an email associate office@sleepme.eu

sleepme.eu reserves the right to change the subcontractor carrying out the delivery without being obliged to inform the User in advance, as long as this does not reflect the method and term of delivery.

When paying in cash for the ordered goods and services, the User undertakes to deposit at the time of delivery to the SITE or to its representative/subcontractor performing the delivery, the full value of the delivered goods according to the confirmed order. In the event that, within 14 (fourteen) days from the date of delivery, the User refuses partially or fully purchased goods, sleepme.eu undertakes to refund partially or fully the amount deposited for their purchase. In the event that the User does not exercise his right to cancel the purchased goods or services within the above-mentioned period, the SITE automatically transforms the deposit into payment for the value of the ordered goods or services.
When paying by bank transfer, the User deposits an amount equal to the value of the delivered goods, according to the confirmed order in the bank account of the SITE, indicated in the generated invoice and only after the deposit is confirmed as received and the bank account is verified with the corresponding amount, sleepme.eu performs the delivery of the ordered goods and services. In the event that within 14 (fourteen) days from the date of delivery the User refuses partially or fully purchased goods, sleepme.eu undertakes to refund partially or fully the amount deposited for their purchase. In the event that the User does not exercise his right to cancel the purchased goods or services within the above-mentioned period, sleepme.eu automatically transforms the deposit into payment for the value of the ordered goods or services.

The user has the right to refuse and request the return of the goods ordered and purchased by him within 14 (fourteen) days of receipt of the goods at the delivery address, in the event that they are preserved in their entirety (the packaging of the shipment may be opened), fully assembled and the goods are in good commercial condition, together with the accompanying documentation (invoice and warranty card) and under the conditions of art. 55 of the Consumer Protection Act. The cancellation period is 14 days from the date of receipt of the goods.
In order to exercise his right of withdrawal, the User must notify sleepme.bg of his name, address and telephone number, and of his decision to withdraw from the contract with a statement sent to email office@sleepme.eu / office@ted.bg or fill out the online form at the following link https://ted.bg/return The courier shipment back to a warehouse serving sleepme.bg is at the expense of the User. In order for the User to comply with the period for withdrawal from the contract, it is sufficient to send his message regarding the exercise of the right of withdrawal before the expiry of the period for withdrawal from the contract.
Please, have in mind:

They can only be products in good commercial condition, without visible signs of wear and tear.
Products are returned only in original plastic packaging + attached transport bag (in cases where they were sold with one, and with an attached warranty card.)
Products are returned together with a form, attached to the product in a visible place. Products without an accompanying receipt are returned to the sender.
The customer bears all transport costs for returning the product, which include on-site inspection and transport to a warehouse serving sleepme.bg

With each order of goods subject to warranty service, sleepme.eu issues and provides the User with an appropriate warranty card with data on the product and the warranty periods, as well as indicating all the conditions of the commercial warranty provided.

The user cannot invoke and loses his rights under the provided Commercial guarantee:
in case of lost warranty card;
in case of damage caused by incorrect operation;
in case of violation of the physical integrity of the product;
in case of chemical, electrical and/or other impact unrelated to the normal operation of the product;

The products and services indicated on this Site are limited only to the General Terms and Conditions and information indicated on the Site, without any warranties other than those indicated, including merchantability and fitness for purpose, being provided.
More information about our warranty service can be found in the Warranty Service tab.

sleepme.eu has the right at its discretion, without giving notice, to terminate the contract unilaterally, in case it finds that the provided services are used in violation of the present general terms and conditions, the legislation in the Republic of Bulgaria and generally accepted moral norms. Except in the cases provided for in these General Terms and Conditions, the contract between the parties is also terminated when sleepme.eu ceases to operate or cease to maintain its website.

Apart from the cases mentioned above, each of the parties may cancel this contract by giving a one-week notice to the other party in case of non-fulfillment of the obligations under the contract.
The written form of the contract is considered complied with by sending an e-mail message, pressing an electronic button on a page with content that is filled in or selected by the User or marking a field (check box) on the website, etc. similar, insofar as the statement is technically recorded in a way that makes it possible to reproduce it.

The parties declare that, in the event that any of the clauses under these General Terms and Conditions is/are found to be invalid, this will not invalidate the entire contract or any of its other parts. The invalid clause will be superseded by the mandatory rules of law or established practice.

https://sleepme.eu is the property of TED BED EAD and the general terms and conditions regarding logistics, service of online orders, as well as complaints and returns of goods, described at the following address https://ted.bg/terms, should also be accepted as valid by the Users of sleepme.eu

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