Returns

Dear customers, pay attention again to Article 6 of the General terms and conditions of the site https://sleepme.eu

6. REFUSAL OF PURCHASED GOODS The user has the right to refuse and request the return of the goods ordered and purchased by him within 14 (fourteen) days of receipt of the goods at the delivery address, if the same is preserved in its entirety (the packaging of the shipment can be opened), in full packaging and the goods are in a proper commercial condition, together with the accompanying documentation (invoice and warranty card) and under the conditions of Art. 55 of the Consumer Protection Act. The cancellation period is 14 days from the date of receipt of the goods. In order to exercise his right of withdrawal, the User must notify sleepme.bg of his name, address and telephone number, and of his decision to withdraw from the contract with a statement sent to email office@sleepme.eu / office@ted.bg or fill out the online form at the following link https://ted.bg/return.

The courier shipment back to a warehouse serving sleepme.bg is at the expense of the User. In order for the User to comply with the period for withdrawal from the contract, it is sufficient to send his message regarding the exercise of the right of withdrawal before the expiry of the period for withdrawal from the contract. Please note: Products can only be in good commercial condition, with no visible signs of wear and tear. Products are returned only in original plastic packaging + attached transport bag (where sold with one, and with warranty card attached.) Products are returned together with form, is attached to the product in a visible place. Products without an accompanying receipt are returned to the sender. The customer bears all transport costs for returning the product, which include on-site inspection and transport to a warehouse serving sleepme.bg. If any of the above requirements are not met, the product is returned to the customer and the right of withdrawal is not exercised. https://sleepme.eu is owned by TED BED EAD, cancellation management is organized by TED BED EAD and according to the conditions established by TED BED EAD when processing online orders described here -> https://ted.bg/return